List of Soft Skills
Business Management
· Organizing Your Workspace
· Managing a Virtual Office
· Basics of Effective Communication
· Financial Basics for Non-financial Managers
· Intercultural Business Etiquette
· Executive-to-employee Communication Strategies
· Understanding and Using Contracts
Communications
· Intercultural Business Etiquette
· Basics of Effective Communication
· Conflict Intervention
· Setting Performance Goals and Expectations
· Appreciating Personality Differences
· Providing Effective Feedback
· Presentation Skills
· Internet Basics
Customer Service
· Building Strong Customer Relationships
· Dealing with Difficult Customers
· Telephone Skills for Quality Customer Service
Human Resources
· Preventing Sexual Harassment for Leaders
· Discharging Employees
· Interviewing Job Candidates
· Moving from Trainer to Performance Consultant
· Preventing Sexual Harassment for Employees
· Valuing Diversity
· Dealing With Violence In The Workplace
Leadership
· Creating a Strong Leadership Team
· Developing a Strategic Plan
· Delegating
· Solving Problems as a Team
· Coaching and Counseling
· Applying Leadership Basics
· Managing Change
· Motivating Employees
· Leading Effective Meetings
· Executive-to-employee Communication Strategies
Performance Management
· Recognizing Employee Performance
· Disciplining and Redirecting Employees
· Setting Performance Goals and Expectations
· Conducting Performance Reviews
Personal And Family
· Developing a Child's Critical Thinking Skills
· Overcoming the Loss of a Loved One
· Recognizing and Responding to Signals of Violence
· Guardianship Decisions for Elderly Loved Ones
· Personal Financial Planning
· Balancing Work and Family
· Choosing a Childcare Provider
Personal Career
· Recognizing and Avoiding Burnout
· Time Management
· Choosing a Childcare Provider
· Balancing Work and Family
· Achieving Personal Goals
· Recognizing and Managing Anger
· Internet Basics
· Interviewing Skills for Job Candidates
· Managing Stress
Sales Skills
· Basics of Effective Selling
· Telephone Sales Skills
· Closing the Sale
· Negotiating for the Sales Professional
· Successful Negotiation
· Mastering Cold Calls
· Qualifying Sales Prospects
· Creating an Effective Sales Team
Staying Positive
· Recognizing and Avoiding Burnout
· Time Management
· Applying Emotional Intelligence in the Workplace
· Recognizing and Managing Anger
· Managing Stress
Supervision
· Managing Projects
· Delegating
· Succeeding as a Supervisor
· Leading Effective Meetings
Team Building
· Becoming an Effective Team Member
· Leading Effective Teams
· Appreciating Personality Differences
· Solving Problems as a Team
